Tech Team Leader

Apply now Job no: 568118
Work type: Full Time
Location: Liverpool
Categories: Sales

· Full Time Position
· Guaranteed base earnings + attractive commission
· Paths for career progression with a trusted national brand

About Us: 
The Harvey Norman Liverpool Computer and Mobile Technology Department is seeking a passionate, customer service focused Tech Team Leader. Harvey Norman, a market leader in the retail industry, is seeking a dedicated and technically skilled individual to join our team. We value internal promotions and encourage our employees to explore new challenges and grow their careers with us.

Role Overview: 
As a key member of our team, you will be responsible for providing exceptional customer service and technical support.

Key Responsibilities:

• Provide top-notch customer service and technical support for laptops, mobile phones, and other computer peripherals
• Manage book-ins for repair jobs and faulty items, ensuring customer satisfaction
• Process returns and faulty products, coordinating repairs, replacements, or credits as needed
• Liaise with suppliers and repair agents to ensure prompt repairs or replacements
• Apply screen protectors and set up computers for customers
• Undertake cashiering and sales duties as required

What We’re Looking For:

• Confident communication skills and the ability to handle conflict with empathy and understanding
• Exceptional customer service skills
• Basic technical understanding of computers and related products
• Availability to work public holidays and late-night trade on Thursdays
• Retail experience is desirable
• Availability: Preferably Sunday to Thursday

Why Join Us? 

• At Harvey Norman, we see our employees as integral parts of our team
• We offer opportunities for career growth and encourage you to explore new roles based on your skills and interests
• Generous staff discounts
• An environment where good performance is recognised and rewarded

Apply Now! 

Don't miss out on this chance to join our successful team.

Apply today and take the next step in your career with Harvey Norman!