IT Support/Systems Administrator (mid to senior level)

Apply now Job no: 572140
Work type: Full Time
Location: Taren Point
Categories: Other

Harvey Norman Commercial Division are looking for a support/systems Administrator (mid to senior level) to join our team in Taren Point. 

The role of IT Support/Systems Administrator is to provide 1^st and 2^nd level IT support to Harvey Norman Commercial.  Providing technical assistance to users and support for business systems, ensuring that the business continues to operate effectively. Develop new solutions to support business processes and initiate new projects. Maintain and administer existing systems and plan for their upgrades where required.

Role and Requirements

• Working closely with internal and external contact points to resolve and review Service Desk tickets
• Escalating of Service Desk tickets for additional resources as required
• Continuously prioritising and effectively managing tasks and issues
• On a day-to-day basis, providing level 1 and level 2 support for complex systems
• Assist with Warehouse Operations and equipment, when necessary, this includes Warehouse scanners, printers, computers and 3rd Party Applications/software. 
• Troubleshoot Audio Visual equipment which includes Boardroom Monitors/TV, Sound system and screensharing device
• Maintain issue logs and produce detailed incident reports
• Building strong relationships with internal and external stakeholders
• Confidently articulating problems, issues and providing solutions
• Create and maintain documentation for business systems
• Continuously prioritising and effectively managing tasks and issues
• Provide successful technical solutions to issues in a timely manner
• Provide regular status updates to end users and stakeholders
• Share knowledge with other team members
• Participate in solution and process improvement
• Participate in an on-call roster

Requirements

• 1 to 3 years’ experience in similar roles and be comfortable managing junior staff when required
• Experience supporting VMWare VSphere and/or Microsoft Azure is preferred.
• Experience supporting Microsoft Windows Server 2019, and Windows 10 and 11 is mandatory
• Familiar with procurement and liaising with external stakeholders/vendors
• Skilled with IT Asset Management including tracking and maintaining IT equipment and services
• Understanding of Command Prompt and Windows PowerShell
• Experienced in configuring Windows devices via SCCM, PXE, and standard installation method
• Strong Active Directory knowledge
• Knowledge of Linux systems
• Knowledge of Backup (Symantec Backup Exec) technologies
• Experience supporting WMS and Freight Management Systems highly regarded
• Sound understanding/knowledge of Network Switches and VLAN concepts.
• Must have excellent written and verbal communication skills, and experience writing support documentation.
• Strong problem-solving skills.

You will work alongside a team of graphic designers and will need to be able to take ideas from concept to completion
If interested, please apply today!