Customer Service Manager

Apply now Job no: 572920
Work type: Part Time
Location: Richmond
Categories: Leadership & Management, Sales

· Part Time Position
· Guaranteed base earnings plus incentives 
· Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman Richmond Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always! to their customers.

Your duties in this role include:

• Lead, perform, conduct and improve the following processes:
• Assist Operations assistants and cashiers to conduct Harvey Norman customer repairs & servicing
• Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
• Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service and manage customer satisfaction
• Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
• Run weekly reports for repairs/service jobs as required by the Proprietor and assist manage technician's workflow
• Check in stock alongside the goods receiving clerk, conduct stocktakes, advise customers of arrival of stock and organise delivery as requested by the Proprietor
• Be Health and Safety conscious
• Work on business projects and process improvement as needed

What we require:

• Experience in (or ability to work in) a customer focused, successful retail business
• Experience working in a high-volume administration role
• Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
• Customer service champion with very strong communication and interpersonal skills
• Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills
• Familiarity with Australian Consumer Law (desirable)
• Friendly, outgoing, approachable and work well as a team member
• Ability to service customers while managing work tasks around their needs
• Going above and beyond to provide exceptional customer focused problem solving
• Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate
  services

What we offer:

·  Generous staff discounts
·  Harvey Norman is a strong advocate of career progression with a wide support network for professional development
·  An environment where good performance is recognised and rewarded
·  A flexible and positive work environment

If this role exhilarates your passion for a new opportunity, then please submit your application for consideration.