Retail Operations Manager

Apply now Job no: 572627
Work type: Full Time
Location: Devonport
Categories: Leadership & Management

· Full Time Position
· Guaranteed base earnings plus incentives 
· Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman Devonport Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always! to their customers.

Your duties in this role include:

• Lead, perform, conduct and improve the following processes:
• Assist Operations assistants and cashiers to conduct Harvey Norman customer repairs & servicing· 
• Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date.
• Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service and manage customer satisfaction.
• Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting.
• Run weekly reports for repairs/service jobs as required by the Proprietor and assist manage technician's workflow.
• Check in stock alongside the goods receiving clerk, conduct stocktakes, advise customers of arrival of stock and organise delivery as requested by the Proprietor.
• Be Health and Safety conscious.
• Work on business projects and process improvement as needed.

What we require:

• Experience in (or ability to work in) a customer focused, successful retail business.
• Experience working in a high-volume administration role.
• Capacity to juggle multiple tasks with a flexible, 'can-do' attitude.
• Customer service champion with very strong communication and interpersonal skills.
• Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills.
• Familiarity with Australian Consumer Law (desirable).
• Being full of energy, ambitious, confident and flexible.
• Friendly, outgoing, approachable and work well as a team member.
• Ability to service customers while managing work tasks around their needs.
• Going above and beyond to provide exceptional customer focused problem solving.
• Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate
  services.

What we offer:

·  Generous staff discounts
·  Harvey Norman is a strong advocate of career progression with a wide support network for professional development
·  An environment where good performance is recognised and rewarded
·  A flexible and positive work environment

If this role exhilarates your passion for a new opportunity, then please submit your application for consideration.